The key to quality customer care

Ensuring we are there for our customers when they need us is incredibly important to WRS.

We work with businesses across different sectors all over the UK and abroad, and all with multiple needs, so we understand how vital it is to be just a phone call away.

Our dedicated team of in-house, support technicians, all based at our offices on the Isle of Wight, are available on the phone between 6am and 11pm, seven days a week.

We believe this sets us apart, and we were delighted that view was endorsed when we received a ‘highly commended’ in the ‘Customer Loyalty Award’ category at this year’s prestigious Lloyds British Excellence Awards.

With a 98% first time fix rate via our telephone support, we’re proud to be able to resolve issues quickly. 

And having the capability to triage calls to ensure we utilise the right knowledge and support to our clients is invaluable.

Robert Thompson, Chef and owner of RT’s Bar & Grill, said:

“The support from WRS is just unrivalled. It’s a real pleasure to work with them and I would definitely recommend WRS. As a small business, they really care about me.”

In addition to providing great jobs locally, we recognise the importance of continuous development and improvement.

Across the business, we have rolled additional training with In2action to ensure we are investing in our staff and consistently striving to offer the best customer service.

Anna, from Itchenor Sailing Club, said: 

“I’ve been in hospitality for over twelve years and WRS has definitely beaten other suppliers that I’ve used. The till system works just how we want it to. If there is ever an issue, we have someone we can call – who is UK-based – and understands the product, which makes a massive difference. It makes the service just so much more efficient.”