Wightlink

From Ferry to Port: Wightlink Ferries Streamlines Onboard and Terminal Operations with WRS POS Solutions

Overview

Wightlink Ferries connects the Isle of Wight and Hampshire, transporting over 3.8 million passengers annually. To support its busy operations, WRS was selected to install POS systems across Wightlink’s fleet of vehicle ferries and shoreside outlets in Portsmouth, Lymington, and the Isle of Wight. The goal was to improve customer order-taking and streamline stock management, all without disrupting daily operations.

The challenge

Wightlink required a POS solution that could be deployed across multiple unique locations—onboard vessels and in terminal cafés—without impacting business operations. The system needed to not only improve customer service but also provide robust back-end tools for stock control and reporting. The company also sought to partner with a local, trusted technology provider.

Our solution

WRS successfully installed full POS systems across Wightlink’s fleet and shoreside outlets, including terminals in Portsmouth, Lymington, and the Isle of Wight. The rollout was completed within the agreed timeframe, with minimal disruption. The new system enables faster transactions and more accurate stock tracking, supporting both operational efficiency and customer satisfaction.

Resulting impact

The partnership has delivered significant results. The new POS system has made a huge difference in how Wightlink manages its stock and processes customer orders. The installation improved customer order-taking across ferries and terminals and enhanced stock management and reporting. The seamless rollout with no disruption to operations was a key success factor.

Client Feedback

“We installed the WRS systems in 2021, and it was the opportunity to work with a market leader and an organisation that was very local to us. It has made a huge difference to how we have been able to manage our stock, but also process customer orders at the tills.
“We would recommend WRS. We found the team pro-active and also very responsive if there have been any matters we have wanted to deal with.”

Phil Delaney, Commercial Operations Director

How We Helped

Back Office POS Software

Manage stock, pricing, reporting, and more with Stockade: the cloud-based POS software built to simplify your hospitality back office.

POS Data and Analytics

Make smarter decisions with live POS data and reporting. Track sales, staff, and performance across your venues with real-time analytics.

Cash Office Software

A powerful back-office cash control module that helps you count drawers, manage banking, track discrepancies and streamline your daily reconciliation.

Kitchen Display Systems

Replace paper tickets with a real-time kitchen display. Improve order accuracy, reduce prep errors, and streamline kitchen operations with WRS KDS.

Loyalty System

Reward your regulars and boost repeat visits with a fully integrated POS loyalty system that works across tills, kiosks, and mobile orders.

Hospitality Payment Solutions

Fast, secure, and flexible payment solutions that integrate seamlessly with your POS. Choose the provider that works best for your business.

Stock Control

Track stock in real time, reduce waste, and automate ordering with WRS inventory management – fully integrated with your POS system.

Till Systems

Durable, high-performance till systems with touchscreen control and flexible layouts. Ideal for busy venues that need reliable, integrated POS solutions.

Red Funnel

Red Funnel, a key transport provider between the Isle of Wight and the Southampton, has partnered with WRS to upgrade its entire POS experience.

Away Resorts

Away Resorts is a UK holiday park operator, with over 20 parks across the country. We supported them with a variety of POS solutions.

Costa Coffee

Costa is the largest coffee shop chain in the UK, with hundreds of stores across the country. WRS supplied their Point of Sale Systems.