itsu

itsu is a British chain of East Asian-inspired fast food restaurants, with more than 70 locations across the UK. We installed over 750 Epos for them.

Our Impact

In 2022, itsu launched its ambitious digital Transformation Programme and after long discussions, WRS was appointed to upgrade and improve its point-of-sale systems.

Challenge

WRS was appointed to enhance the customer experience, and to make it easy and simple for customers to buy food in itsu restaurants.

Solution

More than 750 Epos solutions have been successfully installed across itsu sites in the UK, with full ongoing support from the WRS team.

Client Feedback

“itsu and WRS Systems worked to a very tight and specific kiosk brief – the simplest and easiest way to buy our beautiful food.

“This brief ran front of house (kiosk) to the back of house (kitchen). Every touchpoint was examined for ease, simplicity and speed – and we all worked incredibly agile, as one team.

“We took a long-term view, invested in a partnership, and completed the whole installation project in under 12 months.”

Neil Miller, Chief Customer Officer

Other Success Stories

Costa Coffee

Costa is the largest coffee shop chain in the UK, with hundreds of stores across the country.

DUNKIN’

Originating in America, and now in the UK, DUNKIN’ is known for its coffee and tasty doughnuts and sandwiches.

Away Resorts

Away Resorts is a UK holiday park operator, with over 20 parks across the country. We supported them with a variety of Epos solutions.