itsu is a British chain of East Asian-inspired fast food restaurants, with more than 70 locations across the UK. We installed over 750 Epos for them.

Our Impact

In 2022, itsu launched its ambitious digital Transformation Programme and after long discussions, WRS was appointed to upgrade and improve its point-of-sale systems.


WRS was appointed to enhance the customer experience, and to make it easy and simple for customers to buy food in itsu restaurants.


More than 750 Epos solutions have been successfully installed across itsu sites in the UK, with full ongoing support from the WRS team.

Self-service kiosk at an itsu restaurant being used by customers
Itsu Self-Service Kiosk customer choosing order

Client Feedback

“itsu and WRS Systems worked to a very tight and specific kiosk brief – the simplest and easiest way to buy our beautiful food.

“This brief ran front of house (kiosk) to the back of house (kitchen). Every touchpoint was examined for ease, simplicity and speed – and we all worked incredibly agile, as one team.

“We took a long-term view, invested in a partnership, and completed the whole installation project in under 12 months.”

Neil Miller, Chief Customer Officer

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