Away Resorts
Guest Experience, Elevated: Away Resorts Creates Seamless Stays with WRS
Overview
Founded in 2008, Away Resorts operates 25 holiday parks in the UK. With a focus on delivering memorable experiences for families, the brand partnered with WRS to enhance its food and beverage offering and streamline operations across its sites.
The challenge
Away Resorts wanted to continue improving its customer experience through a new range of POS solutions across its sites. This included implementing handheld mobile ordering, POS systems, and kitchen display screens to create a more efficient and modern ordering process for guests at its high-volume holiday parks.
Our solution
WRS completed installations of POS tills, kiosks, handhelds, kitchen display systems (KDS), and integrated delivery and loyalty apps across all Away Resorts sites. These upgrades were designed to provide a cohesive, flexible, and efficient technology infrastructure that could support the diverse needs of the various food and beverage outlets, from restaurants and pubs to takeaways and coffee shops.
Resulting impact
Guests now experience faster service and reduced queues, thanks to the new systems. The introduction of kiosks at the fish and chip restaurant has been a massive asset, directly leading to an increase in the average transaction value (ATV) by £3 – £5. The new technology has also improved back-of-house operations, allowing Away Resorts to become more efficient in multiple areas of the business. This scalable tech infrastructure supports Away Resorts' future growth and commitment to quality.
Client Feedback
“The WRS solutions has helped Away Resorts become more efficient in different areas of the business.
Quality is at the heart of everything we do and that’s one of the key elements that draws a lot of the customers to our venues.
WRS has really gone above and beyond working with us on multiple projects, most recently with the rollout of our food ordering platform. WRS has done everything to ensure we are looked after every step of the way. WRS has been a massive asset to us.”
Nicolle Thomas, Commercial Manager
How We Helped
Back Office POS Software
Manage stock, pricing, reporting, and more with Stockade: the cloud-based POS software built to simplify your hospitality back office.
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POS Data and Analytics
Make smarter decisions with live POS data and reporting. Track sales, staff, and performance across your venues with real-time analytics.
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Click, Collect and Delivery
Connect your POS to trusted delivery and collection platforms. Orders sync in real time for easier preparation, faster fulfilment, and better visibility.
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Kitchen Display Systems
Replace paper tickets with a real-time kitchen display. Improve order accuracy, reduce prep errors, and streamline kitchen operations with WRS KDS.
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Loyalty System
Reward your regulars and boost repeat visits with a fully integrated POS loyalty system that works across tills, kiosks, and mobile orders.
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Order at Table Solution
Let guests browse, order, and pay from their table with our mobile order at table solution – no downloads, no queues, just faster service.
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Hospitality Payment Solutions
Fast, secure, and flexible payment solutions that integrate seamlessly with your POS. Choose the provider that works best for your business.
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Self-Service Kiosks
Give your customers a faster, easier way to order. Our self-service kiosks are built for busy environments, with smart upselling, flexible layouts, and real-time menu updates.
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Stock Control
Track stock in real time, reduce waste, and automate ordering with WRS inventory management – fully integrated with your POS system.
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Till Systems
Durable, high-performance till systems with touchscreen control and flexible layouts. Ideal for busy venues that need reliable, integrated POS solutions.
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