Allergen Information, Made Simple: The New WRS Solution
Dining out with a food allergy can be a stressful experience, requiring customers to navigate complex menus and rely on staff to provide accurate information.
For hospitality businesses, ensuring clear, consistent allergen data is not just a customer service priority – it’s a legal necessity.
That’s why WRS has developed a feature that puts allergen information front and centre, right where customers and staff need it most. This update provides a seamless solution for a critical industry challenge, helping teams comply with new legislation and build customer confidence.
How It Works
Our new functionality is designed to make allergen management effortless. Allergen data is now added to products in the back office, and the WRS system displays this information on:
• Till product pages: Staff can quickly and accurately check allergen details with a single tap, removing the pressure to memorise content.
• Kiosk product pages: Customers can access allergen information themselves during the ordering process via a dedicated button, giving them greater confidence and control.
This real-time integration ensures that every team member, from cashiers to waiting staff, can provide accurate details instantly.
Safety and Confidence, Built-In
This update is about more than just compliance; it’s about improving safety and operational efficiency. By making allergen data accessible and clear, the WRS system helps businesses:
• Reduce risk and improve safety for customers with allergies.
• Empower staff with the right information, building their confidence when handling customer queries.
• Stay ahead of changing laws and industry standards with an automated system.
This feature is available now across WRS platforms, reaffirming our commitment to equipping hospitality businesses with smart, intuitive technology that keeps operations running smoothly and customers feeling secure.
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