Mountbatten

Peace of Mind at the Point of Sale: Mountbatten’s Bespoke WRS System Brings Calm to Care

Overview

Mountbatten, a leading hospice and care organisation with sites on the Isle of Wight and in Hampshire, sought to refresh its outdated POS systems across its shops and cafés, while also adding the WRS Gift Aid solution. With a large volunteer workforce and a sensitive environment, simplicity, reliability, and calm were essential. WRS worked closely with Mountbatten to deliver a bespoke solution that met both operational and emotional needs.

The challenge

Mountbatten needed a POS system that was easy for volunteers to use, reduced complexity, and supported Gift Aid processing in a more efficient and less manual way. The previous system was outdated and not fit for purpose, especially in emotionally sensitive environments like hospice cafés.

Our solution

WRS delivered a bespoke POS solution across Mountbatten’s shops and cafés, featuring simplified tills and seamlessly integrated Gift Aid functionality. Designed to be intuitive for volunteers, the system reduces administrative burden and supports calm, confident service delivery in emotionally sensitive settings.Our in-house Gift Aid solution, fully integrated with HMRC, empowers charity sector customers like Mountbatten to claim thousands of pounds more in Gift Aid than ever before. In fact, last year alone, Mountbatten Hospice secured £100,247 in additional funding through their shops using this solution.

Resulting impact

Volunteers now use a straightforward, reliable POS system with confidence Gift Aid processing is faster, easier, and more effective Staff can run accurate financial reports with ease Strong local partnership with WRS, including face-to-face support and responsive communication

Client Feedback

“We use a lot of volunteers, so we need something straightforward and easy to use. The system we had was out of date and complicated. WRS created something bespoke that works for us.
“In our cafés, we have people who are very sick, anxious, or bereaved. Calmness is everything. Volunteers need to feel confident, and the till system plays a big part in that.
“Gift Aid has always been a headache. WRS helped us take it to another level while remaining cost effective. It’s going to change people’s day and the impact on Mountbatten.
“WRS have been available, supportive, and really understand who Mountbatten is. It’s all been positive, and people have really valued the experience.”

Nigel Hartley, Chief Executive, Mountbatten

How We Helped

Back Office POS Software

Manage stock, pricing, reporting, and more with Stockade: the cloud-based POS software built to simplify your hospitality back office.

POS Data and Analytics

Make smarter decisions with live POS data and reporting. Track sales, staff, and performance across your venues with real-time analytics.

Cash Office Software

A powerful back-office cash control module that helps you count drawers, manage banking, track discrepancies and streamline your daily reconciliation.

Gift Aid Software

Capture more from every donation. WRS Gift Aid software links your POS to donor records and automates HMRC reporting for faster, easier claims.

Hospitality Payment Solutions

Fast, secure, and flexible payment solutions that integrate seamlessly with your POS. Choose the provider that works best for your business.

Stock Control

Track stock in real time, reduce waste, and automate ordering with WRS inventory management – fully integrated with your POS system.

Till Systems

Durable, high-performance till systems with touchscreen control and flexible layouts. Ideal for busy venues that need reliable, integrated POS solutions.

Wightlink Ferries

Wightlink provides ferry services between the Isle of Wight and Hampshire, bringing 3.8 million people together every year.

RT Cafe Grill

Chef Robert Thompson MBE, the youngest British chef to be awarded a Michelin Star, made contact with WRS at the very start of his new journey to ensure he was covered in all areas as his business continued to grow.

Red Funnel

Red Funnel, a key transport provider between the Isle of Wight and the Southampton, has partnered with WRS to upgrade its entire POS experience.